Returns & Exchanges
Your legal rights: When you buy goods from a business, in law you have several rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
In addition to your legal rights, we also allow you to return goods if you simply change your mind.
Please return the unused goods in their original packing, undamaged, to us with the original till or website receipt within 14 days and we will offer you a refund subject to receipt and these terms:
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
The fee to return items will be at your own cost; please ensure you return the parcel recorded delivery with adequate Insurance to cover the full value of the items you are returning.
We don’t accept cancellations, but please contact us (email: firstname.lastname@example.org) if you have any problems with your order.
The following items can’t be returned or exchanged due to the nature of these items:
Custom or personalised orders
Intimate items i.e. earrings (for health/hygiene reasons)
All items are meticulously checked for imperfections and packed accordingly in order for your purchase to arrive in tact. We are unable to offer an exchange or refund on orders where the product was clearly damaged in transit and following acceptance on your behalf from the postal services. However, we will endeavour to assist with disputes.
In addition, we cannot accept responsibility for where the postal service leaves your package. Parcels are sent via a tracking, signed for service, with the exception of single card purchases. Therefore a calling card should be left if you are not available to accept your parcel. Please refer to the Royal Mail website for their normal delivery practices.