Returns & Exchanges

Your legal rights: When you buy goods from a business, in law you have several rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy:

In addition to your legal rights, we also allow you to return goods if you simply change your mind.

Please return the unused goods in their original packing, undamaged, to us with the original till or website receipt within 14 days and we will offer you a refund subject to receipt and these terms:

Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

The fee to return items will be at your own cost; please ensure you return the parcel recorded delivery with adequate Insurance to cover the full value of the items you are returning.

We don’t accept cancellations, but please contact us (email: if you have any problems with your order.

The following items can’t be returned or exchanged due to the nature of these items:
Custom or personalised orders

Intimate items i.e. earrings (for health/hygiene reasons)

All items are meticulously checked for imperfections and packed accordingly in order for your purchase to arrive in tact. We are unable to offer an exchange or refund on orders where the product was clearly damaged in transit and following acceptance on your behalf from the postal services. However, we will endeavour to assist with disputes.

In addition, we cannot accept responsibility for where the postal service leaves your package. Parcels are sent via a tracking, signed for service, with the exception of single card purchases. Therefore a calling card should be left if you are not available to accept your parcel. Please refer to the Royal Mail website for their normal delivery practices.

Shipping policies

Delivery times:

We dispatch daily Monday-Saturday. We are closed on Sundays, therefore, your order cannot be processed immediately if you order during this day of the week or outside trading hours (10.30am – 7pm Monday – Friday and 10.30 – 5.30pm Saturdays. Closed UK Bank Holidays).

Please allow 3-5 working days for delivery in the UK; do bear this in mind when ordering for time-sensitive occasions. Items may arrive sooner, depending on volume of sales and availability. If you require express shipping, please email


Please be aware of any postal strikes or delays in your locality; we can’t be held responsible for late delivery if it’s down to a known issue with the postal service.

International delivery estimates:

3 to 5 working days for Western Europe
5 to 7 working days for Eastern Europe
7 – 14 working days for the rest of the world

We will always send an email to advise when we have posted your order

Please allow extra time when ordering for Christmas.

My delivery hasn’t arrived yet:

If your delivery period (see above for approximate delivery times) has passed and your package has still not arrived please don’t hesitate to contact us. Deliveries very rarely go missing, more often than not your delivery is probably just another day away.

We cannot be held liable for delayed post once it has been passed on the the postal service. However, if you have any issues, please contact us immediately and we will endeavour to resolve the issue promptly by checking the tracking facility at Royal Mail. We pride ourselves on Customer Service, so rest assured we will do all possible to assist you as our valued customer.

Please ensure your shipping address details entered at check-out are correct as these details will be copied exactly.

Additional policies

Please note that Sartorial Boutique and Gifts does not charge customs duties on overseas shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Sartorial Boutique and Gifts. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.

If customs fees are payable, and you refuse to pay them, your order will be returned to us and we will be charged the customs fees plus return shipping costs. In such a case we will deduct any charges incurred, customs fees and shipping costs before a refund is issued.

Please contact us first before leaving negative feedback, as we will do all we can to resolve any dissatisfaction.